Delivery & Returns

Delivery

Delivery: Where and When
The deliveries are made from Monday through Friday. No deliveries are made on weekends or local holidays.

Lead Time
Orders are usually delivered within 5 to 8 business days. The delivery schedule is usually met, and although Doodle Do cannot guarantee punctuality, all orders are delivered within 30 days from the date of confirmation of receipt of the order, at the latest. Once an order is shipped, the Customer receives an e-mail notification about the expected delivery date.

Verification on Receipt
The Customer must verify the state of the packaging upon delivery. If the package is damaged, the Customer must not accept the delivery. The amount of the purchase and the delivery expenses will be refunded to the Customer once the warehouse has processed the return of the products. Doodle Do informs that the delivery must be verified within a reasonable time after receipt. In case no notice of rejection of the products is received within 14 days of delivery, Doodle Do will consider the Customer to have accepted the delivery.

DELIVERY EXPENSES

Delivery expenses apply to each order. The exact expenses for each delivery depend on the county/ country of receipt. In no event will orders be sent to areas that require the payment of customs duties.

Delivery charges for Doodle Do items are as follows:

United Kingdom: starts at £4.50
Europe: £17.00
International: £20.00

Returns Policy

At Doodle Do, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 5 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

RETURN POLICY

Return or exchange an item – our 100% money back guarantee

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 5 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

1. Goods will only be accepted for return if they are despatched within 5 days of delivery, unless we have notified you otherwise.

2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods with a confirmation of signatory on delivery.

3. The cost of returning the item to us is your responsibility.

4. Delivery charges are only refundable where goods are faulty and a refund is made.
Returns to be sent to:

DOODLE DO
37A JOEL STREET,
NORTHWOOD HILLS,
MIDDLESEX,
HA6 1NZ

All returns are to be clearly marked “RETURNS” and have accompanying documentation for reason of return.